Monvarencio

Your Digital Guide for Consumer Rights Protection in Mexico

Updated information on fraud identification, procedures for improper charges, and guidance on reporting to PROFECO. An educational resource to empower Mexican consumers.

Explore Rights Inquire

Fundamental Consumer Rights

Know your rights protected by Mexican legislation

Right to Information

Consumers have the right to receive clear, truthful, and sufficient information about the products and services they acquire. This information must include characteristics, quality, price, warranties, sales conditions, and all relevant data to make an informed decision.

  • Complete and legible labeling
  • Clearly displayed prices
  • Accessible terms and conditions
  • Risk warnings when applicable

Protection Against Improper Charges

The law protects consumers against unauthorized charges, duplicate billing, or uncontracted services. If you detect an improper charge, you have the right to request its cancellation and immediate refund, as well as to file a formal complaint with competent authorities.

  • Cancellation of unauthorized charges
  • Refund within reasonable time
  • Transaction documentation
  • Accessible complaint procedures

Warranties and Quality

Every product or service must meet quality standards and have appropriate warranties. Consumers can demand repairs, replacements, or returns when goods do not meet promised specifications or have manufacturing defects.

  • Mandatory minimum legal warranty
  • Free repair or replacement
  • Return in justified cases
  • Adequate after-sales service

Fair and Non-Discriminatory Treatment

Consumers have the right to receive fair, equitable, and respectful treatment from providers. Any form of discrimination based on gender, age, ethnic origin, social or economic status, or any other circumstance is prohibited.

  • Service without discrimination
  • Uniform and transparent pricing
  • Equal access to services
  • Respect for personal dignity

Fraud Identification and Prevention

Learn to recognize warning signs and protect yourself effectively

Suspicious Calls

Legitimate institutions never request confidential information by phone. Be wary of calls demanding urgent payments, threats, or pressure to provide banking information. Always verify the caller's identity before sharing personal information.

Warning Sign: Request for passwords or card numbers by phone

Phishing and Fraudulent Emails

Phishing emails imitate legitimate organizations to steal information. Carefully examine email addresses, suspicious links, and spelling errors. Never click on links from unknown senders or those requesting urgent account verification.

Warning Sign: Shortened links, strange domains, or excessive urgency

Fake Online Stores

Verify the authenticity of websites before making purchases. Look for security certificates, reviews from other users, and secure payment methods. Be wary of overly attractive offers, unrealistically low prices, or sites without clear contact information.

Warning Sign: Absence of HTTPS, poor design, or lack of policies

Card Cloning

Protect your credit and debit cards by using them only in trustworthy establishments. Cover the keypad when entering your PIN, regularly review your account statements, and immediately report any unrecognized transactions. Activate purchase alerts in your banking app.

Warning Sign: Strange devices on ATMs or suspicious terminals

Deceptive Promotions

Carefully read the terms and conditions of any promotion. Verify the organizer's legitimacy, be wary of unsolicited prizes, and never pay to claim a supposed prize. Legitimate promotions do not require prior deposits or detailed banking information.

Warning Sign: Request for payment to receive prizes or benefits

Identity Theft

Protect your personal documents and avoid sharing confidential information on social networks. Use strong and unique passwords for each service, activate two-factor authentication, and regularly monitor your credit history to detect unusual activities.

Warning Sign: Unknown accounts or unsolicited credit in your name

PROFECO Guide

Procedures for filing complaints and defending your rights

What is PROFECO?

The Federal Consumer Protection Agency is the government organization responsible for protecting consumer rights in Mexico. Its mission includes promoting a culture of intelligent consumption, monitoring compliance with legal provisions, and resolving conflicts between consumers and providers.

PROFECO offers free advisory, conciliation, and arbitration services to resolve commercial disputes

When to Go to PROFECO?

  • Defective products without provider response
  • Services not provided as contracted
  • Improper charges or unauthorized fees
  • Misleading advertising or false information
  • Refusal to honor legal warranties
  • Abusive clauses in adhesion contracts
  • Discrimination or unfair treatment
1

Gather Your Documentation

Before filing a complaint, collect all related evidence: proof of purchase, contracts, warranties, product photographs, conversation screenshots, bank statements, and any correspondence with the provider. Complete documentation accelerates the process.

2

File Your Complaint

You can file your complaint online through the PROFECO portal, by phone at 5568 8722 in Mexico City or 800 468 8722 from other locations, or in person at any delegation. The process is free and does not require a lawyer. Provide detailed and clear information about the problem.

3

Conciliation Process

PROFECO will summon both parties to a conciliation hearing. During this stage, a conciliator will facilitate dialogue to reach a satisfactory agreement. Most cases are resolved in this phase. It is important to attend punctually and maintain a constructive attitude.

4

Arbitration or Follow-up

If conciliation does not succeed, you can opt for arbitration, where an arbitrator will issue a binding resolution, or continue with other legal avenues. PROFECO can also conduct verification visits to the establishment and apply sanctions if irregularities affecting multiple consumers are detected.

Education for Intelligent Consumption

At Monvarencio we believe that information is power. Our commitment is to provide updated educational resources that empower Mexican consumers to make informed decisions and exercise their rights with confidence.

Prevention is fundamental: knowing your rights, identifying risks, and acting promptly can prevent problematic situations. This portal brings together verified information about consumer legislation, complaint procedures, fraud identification, and best practices for safe shopping.

24/7
Information Available
100%
Verified Content
Consumer education

Contact and Information

We are here to provide you with the information you need

Contact Information

Location

Av. Maquiladoras, Industrias No Contaminantes 501, 97300 Mérida, Yuc.

Phone

+52 999 921 6661

Email

info@monvarencio.com

Inquiry Form